FAQ's

Church Supplies FAQ

1. Do you sell Advent wreaths and candles?

Yes, we offer Advent wreaths, Advent wreath candles, brass Advent candle holders, and Christmas Advent wreaths for churches and home use. You can purchase them online directly from our store.

2. What types of church candles do you offer?

We offer candles for church altars, liquid altar candles, refillable oil candles, votive candles, candlelight service candles, and oil-filled candles suitable for both personal and church use.

3. Do you provide communion supplies?

Yes, we provide a variety of communion supplies, including communion cups, gluten-free communion wafers, glass communion cups, prefilled communion cup and wafer sets, and bulk communion cups for churches and fellowship services.

4. Can I purchase church statues and sacred heart statues?

Yes, we offer a variety of Christian statues including garden statues, sacred heart statues, Jesus statues, and Mary statues for personal devotion or church display.

5. Do you sell Bibles and Bible accessories?

We sell Inspire Praise Bibles, Inspire Prayer Bibles in giant print, Bibles for new believers, outreach Bibles, and adjustable wooden Bible stands for personal or church use.

6. Do you offer special gift items?

Yes, we offer holiday and Christian-themed gift items suitable for Christmas or special occasions, including faith-based gift items for him or her.

7. What types of candle holders are available?

We offer church votive candle holders, aluminum votive cup holders in bulk, brass seven-light candelabras, and candlelight service kits including candles and holders for special church events.

8. Do you sell holy water dispensers and vigil candles?

Yes, we provide Catholic church holy water dispensers, holy water receptacles, and vigil candles for church use.

Refund Policy – FAQ

1. What is your return policy?

We offer a 15-day return policy. You have 15 days after receiving your item to request a return. Items must be in the same condition as received—unworn, unused, with tags, and in original packaging. A receipt or proof of purchase is required.

2. How do I start a return?

You can start a return by contacting us at john.cfaiths@gmail.com or by clicking the “return” button on your order window on the store website.
Returns must be sent to:
10949 E. Peakview Avenue, Englewood, CO 80111

Items sent without requesting a return will not be accepted.

3. Who pays for return shipping?

You are responsible for all return shipping costs.
We can provide a return shipping label, and the cost will be deducted from your refund.

4. What should I do if the item arrives damaged or incorrect?

Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or incorrect so we can resolve the issue.
There is a 10-day return window for damaged items.
If you contact us after 10 days, you are accepting the item in the condition received.

5. Which items cannot be returned?

The following items are non-returnable:

• Perishable goods (food, flowers, plants, communion bread/wafers, fellowship cups)
• Custom or personalized products
• Personal care items (beauty products)
• Hazardous materials, flammable liquids, or gases
• Sale items, clearance items, and gift cards

6. Do you offer exchanges?

Yes. The fastest way is to return your item, and once the return is accepted, you can purchase the new item separately.
You are responsible for shipping the original item back and for all shipping costs for the new item.

7. What is the EU 14-day cooling-off period?

If your order is shipped to the European Union, you may cancel or return your order within 14 days for any reason.
Items must be in original condition—unworn, unused, with tags, and in original packaging—with proof of purchase.

8. When will I receive my refund?

Once we receive and inspect your return, we will notify you whether the refund is approved.
If approved, refunds are issued to your original payment method within 10 business days.
Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since approval, contact us at john.cfaiths@gmail.com.

Shipping Policy – FAQ

1. How is shipping cost calculated?

The shipping method and carrier selected at checkout are for estimating shipping costs only. Contemporary Faith Supply will select the most cost-effective shipping method and carrier for your order.

2. What is VIP Shipping?

• VIP Shipping applies only to VIP-eligible items.
• Free shipping is applied when the total of VIP items exceeds $75.
• Orders containing non-VIP items may not qualify for free shipping.
• VIP Shipping applies to standard shipping within the contiguous United States only.

3. How does Free Shipping work?

• Free shipping may apply to certain items only.
• Combining free shipping items with VIP or regular shipping items may result in shipping fees being charged.

4. Can I choose a specific shipping date?

No. We cannot guarantee specific shipping dates because shipping carriers are independent entities.
However, we work closely with carriers and assist in tracking delayed or lost packages. In rare cases, we will provide a replacement for lost or delayed shipments.

Note: We cannot take responsibility for packages marked as delivered but lost or stolen (e.g., Porch Pirates) or other circumstances beyond our control.

5. Can I request a specific carrier or shipping method?

Contemporary Faith Supply reserves the right to select the carrier and shipping method.

• If you have a specific carrier preference due to location issues (e.g., FedEx for certain areas), please contact us.
• Customers may be responsible for additional shipping fees if special shipping requests are made.

6. What if the shipping cost at checkout seems incorrect?

Checkout shipping costs are calculated by Shopify and may sometimes be inaccurate.
If you feel you are being overcharged:

• Email: Mario@CFaithS.com or John@CFaithS.com
• Call: 720-767-2553

Privacy Policy – FAQ

1. When was this Privacy Policy last updated?

Last updated: October 16, 2024

2. What personal information do you collect?

We collect information depending on how you interact with our site and services, including:

• Directly from you: Contact details, order information, account details, and customer support communications.
• Automatically (Usage Data): Device info, browser info, IP address, cookies, and interactions with our site.
• From third parties: Vendors, service providers (e.g., Shopify), and payment processors.

3. How do you use my personal information?

We use your information to:

• Provide and manage services (orders, payments, account management, shipping, returns).
• Improve and personalize your shopping experience.
• Send marketing communications (email, text, or postal mail).
• Detect and prevent fraud or security issues.
• Communicate with you and improve our services.

4. Do you use cookies?

Yes. We use cookies and similar technologies to:

• Remember actions and preferences
• Analyze site usage
• Improve services and personalization
  You can manage or block cookies via your browser settings, though this may impact functionality. We also respect Global Privacy Control (GPC) opt-out signals.

5. How is my personal information shared?

We may disclose information:

• With vendors or third-party service providers (IT, payment, shipping, analytics).
• With business and marketing partners.
• With affiliates or corporate group members.
• When legally required (e.g., mergers, subpoenas, legal obligations).
• With your consent (e.g., social media logins or advertising).

6. Do you share or sell personal information?

We may share personal information for marketing or advertising purposes with business partners.
We do not sell sensitive personal information without your consent.

7. How do you handle third-party websites and links?

Our site may link to third-party websites. We are not responsible for the privacy or security of these sites. Review their privacy policies before providing personal information.

8. Is my information secure?

We implement security measures, but no system is perfectly secure. Avoid sharing sensitive information through insecure channels.

9. How long is my information retained?

Retention depends on:

• Maintaining your account
• Providing services
• Legal obligations
• Resolving disputes or enforcing policies

10. What rights do I have regarding my personal information?

Depending on your location, you may have rights to:

• Access your data
• Delete your data
• Correct inaccuracies
• Port your data
• Opt out of sale, sharing, or targeted advertising
• Restrict processing
• Withdraw consent
• Appeal denied requests

You may exercise these rights via our site or by contacting us at john@CFaithS.com.

11. How do I file a complaint?

If unsatisfied with how your personal information is handled, you can:

• Contact us directly via email or mail
• Lodge a complaint with your local data protection authority (for EEA residents)

12. Do you process data internationally?

Yes. We may transfer, store, and process your data outside your country, including by third-party providers. Transfers comply with recognized mechanisms like Standard Contractual Clauses to ensure protection.

13. Who can I contact with privacy questions?

Email: john@CFaithS.com
Address: 10949 East Peakview Avenue, Englewood, CO 80111, US