Home » Refund policy

Refund policy

Return & Refund Policy

At CFaithS, we aim to make the return process as seamless as possible. As a small business serving churches and ministries, we work hard to resolve issues fairly and quickly.  If you are not completely satisfied with your purchase, please review our policy below.

Quick Return Summary

  • Return Window: 30 days from the date of delivery.

  • Item Condition: Must be unworn, unused, with tags, and in original packaging.

  • Return Shipping: We provide a prepaid label and deduct the cost from your refund. Alternatively, you may purchase your own shipping.

  • Restocking Fee: $0 (No fees).

How to Start a Return

We offer an automated return process to save you a trip to the post office:

  1. Request a Label: Log into your account via the "Return" button in your order window on our site, or email us at info@CFaithS.com.

  2. Receive & Print: We will automatically issue a return shipping label.

  3. Ship & Refund: Once we receive the item, the cost of the return label will be deducted from your final refund amount.

Note: If you prefer to use your own carrier at your own expense, please mail returns to:

CFaithS Returns
10949 E. Peakview Avenue
Centennial, CO 80111

Damages & Issues (10-Day Inspection)

Please inspect your order immediately. If the item is defective, damaged, or incorrect, contact us at info@CFaithS.com within 10 days.

Policy Note: To ensure a fair resolution, damage claims or "wrong item" disputes must be reported within this 10-day window.

Exchanges

We are happy to facilitate exchanges for different sizes or items:

  • Labels: We will provide a return label for the original item.

  • Costs: The cost of the return label, the shipping for the new item, and any price differences will be invoiced to you before the new item is dispatched.

Non-Returnable Items (Final Sale)

The following items are Final Sale and cannot be returned:

  • Perishables: Food, flowers, plants, communion breads/wafers, and fellowship cups.

  • Custom Goods: Personalized or special-order items.

  • Personal Care: Beauty and hygiene products.

  • Safety Items: Hazardous materials or flammable liquids.

  • Discounted Items: Items purchased on sale, clearance, or with gift cards.

Refunds

Once we receive and inspect your return, we will notify you of the approval.

  • Approved Refunds: Processed to your original payment method within 10 business days (minus the cost of the return label, if used).

  • Processing Time: Please allow additional time for your bank or credit card company to post the transaction. If 15 business days have passed since approval, contact us at info@CFaithS.com.

European Union 14-Day Cooling Off Period

For orders shipped to the EU, you have the right to cancel or return your order within 14 days for any reason, provided the item is in its original, unworn condition with tags attached.