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Refund policy

Return & Refund Policy

At Church and Faith Supply (CFaithS), we work hard to resolve problems fairly and quickly. Please review the following policy before requesting a return.

Quick Return Summary

  • Return window: Contact us within 30 days after delivery.
  • Item condition: Eligible merchandise must be unused, unworn, uninstalled, unaltered, and in resalable condition, with its original packaging, tags, accessories, instructions, and parts.
  • Return shipping: The customer is responsible for return shipping. We will usually provide a prepaid return label for convenience and deduct the actual cost of that label from the refund.
  • Original shipping: Original shipping and handling charges, including expedited shipping charges, are non-refundable.
  • Restocking fee: We do not charge a restocking fee on eligible returns.

Exceptions apply when an item arrives damaged, defective, incorrect, or materially different from its description, as explained below.

How to Start a Return

Please request authorization before sending merchandise back. You may request a return through your customer account or by emailing info@CFaithS.com with your order number and the item you wish to return.

Once your return is approved, we will provide return instructions and, in most cases, a prepaid shipping label. The actual cost of the prepaid label will be deducted from your refund.

You may instead purchase your own return shipping. We strongly recommend using a trackable and appropriately insured service. Church and Faith Supply is not responsible for merchandise lost or damaged during return shipping arranged by the customer.

Authorized returns must be given to the carrier within 14 days after return instructions or a return label are issued.

Non-Returnable Items — Final Sale

The following items cannot be returned or exchanged:

  • Custom and personalized merchandise: Including engraved, imprinted, embroidered, altered, made-to-order, or otherwise customized items.
  • Faithful Finds: All merchandise sold through our Faithful Finds clearance collection or otherwise clearly identified as clearance or final sale.
  • Open-box merchandise: Items specifically sold and identified as Open Box, display models, samples, scratch-and-dent items, or similarly reduced merchandise.
  • Perishable and consumable products: Including food, communion bread or wafers, prefilled communion cups, flowers, and plants.
  • Personal-care or hygiene products: Once opened or unsealed.
  • Hazardous materials and flammable liquids.
  • Gift cards: The gift card itself is non-returnable. Merchandise purchased with a gift card remains subject to the normal eligibility rules in this policy.
  • Listing-specific exclusions: Any other product whose listing, quote, or order approval clearly states that it is non-returnable or final sale.

These final-sale restrictions do not eliminate any rights that may apply when an item arrives damaged, defective, incorrect, materially misdescribed, or otherwise subject to a remedy under applicable law.

Custom and Special-Order Cancellations

Please review all custom-order details carefully before placing or approving an order.

Custom, personalized, made-to-order, and specially procured merchandise cannot be canceled or changed after either:

  1. You approve the final proof, design, specifications, quote, or written order details; or
  2. We or our supplier begin production, customization, procurement, or other work on the order,

whichever occurs first.

Before that point, contact us immediately if you need to request a change or cancellation. A cancellation is not complete until Church and Faith Supply confirms it in writing.

This restriction does not limit your rights if the finished item is defective, incorrect, or materially different from the approved specifications. It also does not override any cancellation or refund rights required by law if we cannot fulfill or ship the order as promised.

Damaged, Defective, or Incorrect Items

Please inspect your order promptly after delivery. If an item arrives damaged, defective, incorrect, or materially different from its description, contact info@CFaithS.com within 10 days whenever possible.

Please retain the merchandise, shipping carton, packing materials, and shipping label. We may require photographs or other information needed to document the problem or file a carrier claim.

For verified damage, defects, or fulfillment errors, Church and Faith Supply will cover reasonable return shipping and work with you to provide an appropriate replacement or refund. The 10-day reporting request does not limit rights that cannot legally be waived.

Exchanges

Contact us if you would like to exchange an eligible item. The customer is responsible for:

  • Return shipping for the original item;
  • Shipping for the replacement item; and
  • Any difference in price.

These charges do not apply when an exchange is necessary because we sent an incorrect, damaged, or defective item.

Refunds

After we receive and inspect an eligible return, we will notify you whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. The refund will include the eligible merchandise price and applicable sales tax, less the cost of any prepaid return label supplied by us.

Original shipping and handling charges, including expedited shipping charges, are not refundable unless the return results from our error, the item arrived damaged or defective, or applicable law requires otherwise.

Your bank or card issuer may require additional time to post the refund. If more than 15 business days have passed since we approved your refund, please contact info@CFaithS.com.

European Union Orders

For orders shipped to consumers in the European Union, applicable statutory withdrawal and consumer-protection rights take precedence over conflicting portions of this policy.

Where the statutory right of withdrawal applies, the customer generally has 14 days after delivery to notify us of the decision to withdraw and an additional 14 days to send the merchandise back. Statutory exclusions may apply to personalized or custom-made goods, perishable products, and certain sealed hygiene products after they have been unsealed.

For an eligible statutory withdrawal, we will refund the merchandise price and the cost of our least-expensive standard delivery option. Additional charges for expedited or upgraded delivery are not refundable. The customer is responsible for direct return-shipping costs unless the merchandise is damaged, defective, incorrect, or applicable law provides otherwise.

Nothing in this policy limits statutory rights concerning faulty, misdescribed, or nonconforming merchandise.